You know there’s an important conversation you need to have, but you’re nervous about it going well. In this course you gain tools and strategies to engage in difficult conversations with greater confidence, while managing the emotions in play, understanding multiple perspectives, and making intentional choices around verbal and non-verbal communication. Featuring content from Crucial Learning’s Mastering Your Dialogue.
Outcomes:
- Gain skills to resolve disagreements by building acceptance and overcoming resistance
- Identify the assumptions you and others may bring to a difficult conversation
- Recognize and manage the emotions of yourself and others in difficult conversations
- Make intentional choices around verbal and non-verbal communication.
Continuing Education Credits Available
International Association for Continuing Education and Training (IACET), HR Certification Institute (HRCI), the California Board of Registered Nurses (CABRN), the Society for Human Resource Managers (SHRM), National Association of State Boards of Accountancy (NASBA), and the American Association of Critical-Care Nurses (AACN)
